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Disappointment, Frustration, next stop Rage.
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I was very excited to order from this company. I had done my research, spent countless hours "configuring" exactly what I wanted. I placed my order, everything went decently well. Order came.
Worked fine for a month or so.
Then the harddrive died. Okay, so I lost some things... not a big deal. RMA people are friendly, send harddrive back to them, they send me a new one. Okay.
School starts up again. I don't have time to play and leave computer in my dorm room, safely under my bed.
I decide I can afford to play a bit, go to install harddrive and consider dusting it. I look around inside the tower and find, *drip drip drip* the "FREE UPGRADE SUPER WOWZERS!!!* liquid cooling unit drizzling coolant on my video card- and panic.
Place a call to ibuypower. I have to pay for shipping. That pissed me off. Whatever.
That was about a month and a half ago. Through their clumsy online RMA status updater I am informed "1/7/2012 3:25:00 PM, RMA package is being unpacked and sent to the appropriate department." It is now January 29th and I haven't heard a single thing. The status on their website hasn't changed, I've called them and spoken to someone who can barely speak english and who condescended to me, and I've a few days ago sent a somewhat unfriendly email to their RMA department about how I've been kept in the dark about what's going on with my twelve-hundred dollar investment.
Would I go through this again to save a couple hundred? NO. BECAUSE shipping was already about 120.00 to ship the thing back. Bottom line apparently is, if you can't build one yourself go play XBOX.
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