Joel H.'s review of Toshiba America Information Systems, Inc.

Toshiba America Information Systems, Inc.

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Complaint Posted 4/18/2011
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Review 4/18/2011
The below text is my second set of comments on Toshiba Forums Webpages. First one was deleted. For those of you who don't know Nvidiasettlement.com reached an agreement with HP,Dell,Apple over defective Nvidia 8400 and 8600 Video cards that were used in their systems. Toshiba computers also used these "defective" cards only Toshiba is not included in the class recall. Toshiba does not admit to there being a problem. This is just another instance of the crappy service that this company provides. I would not recommend another Toshiba laptop to anyone..Unfortunately I recommended to my father in-law and he had to pay for his to be repaired. Hopefully it continues to work as the fix-provides the same defective cards and motherboard as what was originally installed. When I recommended on the Toshiba Forums that others utilize the Better Business Bureau link included on the bottom right of their website--my post was "mysteriously" removed. I think that Toshiba is in bed with Nvidia on this and I smell a rat or a payoff. Buyer Beware Do Not Buy a Toshiba.

Re: NVIDIA 8600m Recall not supported, dead laptop..Options
Mark as NewBookmarkSubscribeSubscribe to RSS FeedHighlightPrintEmail to a FriendReport Inappropriate Content....04-18-2011 07:01 PM

I too have been impacted by this problem. In fact I recently posted a separate comment on the forums about this problem--recommended that complaints be lodged through the link at the bottom right of this screen--amazingly this post has been deleted by the moderators--or maybe not so amazingly. I have a x205-sli-1 Babied the thing since December of 2008. Did all the necessary maintenance, updates, virus preventions via Norton Internet Security updated version each year, etc.. Started having system shutdown issues in late October. I work in retail so didn't do the necessary research on this until after the holidays--missed my extended warranty through Best Buy buy a couple of weeks. Seems like with all the information out there on the issues with the 8600 and 8400 series cards, but the Nvidia 8600's being the main problem for Toshiba x205 owners that Toshiba would be interested in intervening on our behalf. Had they notified me of the problem when they first started appearing back as early as early to mid 2009 I along with many others would have been in my warranty period. My father in-law purchased an x205-sli-2 and had the exact same issue--no warranty though as his happened almost 13 months after purchasing through major box retailer's on-line site and didn't purchase the extended warranty. I've tried calling Best Buy no success, no success through Toshiba either, seems like the owners of x205's are on their own until "Someone" receives enough complaints on these defective cards being used. This is not a normal warranty issue-its a known manufacturers defect--I wonder how much Nvidia settled out of court to keep Toshiba from joining the Nvidiasettlement.com litigation of HP, Dell. Or why posts like my previous one urging action have been removed by this site.

Well anyway I'm having the same issue as others here. System starts up, led lights on, hear hard drive spin up, Then beep-BeeP-BEEP no image on the screen. Bios-beep codes for these systems point to most likely Video Card failure. Tried to hook up external monitor via the s-video and vga ports--garbled image if anything at all. Sent in through authorized service center--they say "You're better off buying a new laptop as we can not guarantee the life of a video card/motherboard replacement, and we typically see these units back within 3-6 months, sometimes less, sometimes more, but eventually they all come back. So lets see, an authorized service center even states that the units are "worthless in his opinion" Who's at fault here Nvidia or Toshiba. Either way we the consumer are the ones footing the proverbial bill.

beep-BeeP-BEEP!!! and I'm not referring to the code errors here folks
 
 
 
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Hours   Monday to Friday - 8:00AM to 5:00PM Phone   (949) 461-4321 Address   9740 Irvine Blvd
Irvine, CA 92618
Website   http://www.toshibadirect.com Email   BBB.Support@tais.toshiba.com
Contact   Jennifer Burnett Other  
 
 
 
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