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Consumers Beware!
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This is not the company you want to do business with. Check out their competitor first. Look at Tempur-pedic and Saatva, you’ll be glad you did in the long run. They got the best reviews. Pls check Consumer Reports on buying a new mattress. The mark-up is huge as is the growing number of vendors in the market place.
Select Foam also operates under the name as Brickell Mattress and Las Vegas Luxury Beds. Be careful in your selection, I’ll bet they share the same warranty scam. We bought the Regalis HD and at first, it was amazing. Then it started to loose the support right in the center. It progressed to complete misery and they won’t stand behind their product. According to Select Foam: It’s rare that there is ever an issue with our beds, but when there is one, we stand behind our products and do whatever it takes to make your sleeping experience enjoyable. - BS
They’ll make you jump thru hoops with pictures and emails if you have any issues. I see no improvement from the previous reviews. They do not work as a team. People, product, and process impact a company’s growth. Their customer service does not help with questions. They don’t answer calls, they don’t return calls; they just hope you’ll go away.
The company’s problems still exist. One might think that if they got complaints, they’d correct it so it doesn’t happen again. Not these guys. They don’t seem to care how many complaints they get. There is no customer recourse, only grief and frustration! Since returning a mattress to these people is almost impossible, I’m considering cutting mine up into pieces and sending it back to them a little bit at a time. Perhaps then I can have a good night’s rest, after I get a mattress somewhere else.
If you do fall prey to this company, I suggest you keep notes and make your valid complaints to the BBB and Yelp.com. I walked away but not without expressing my hard feelings and total frustration
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