MM's review of Mercer at Warner Center

Mercer at Warner Center

         
Customer Reviews & Ratings
Complaint Posted 7/19/2011
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Review 7/19/2011
This would surely be the first negative review, we have ever written about any person or business. But we cannot let a business intimidate us and fleece us. We rented an apartment at the Mercer in 2010 and moved out in 2011 after the one year lease, a very unhappy tenant. The problems did not only affect us while we lived there but followed us way after. The roach problems started soon after we moved in, then the dishwasher hardly ever worked, The blinds started falling everywhere. The next door apartment burnt down and the smell was unbearable for a long time. All this was topped by unfriendly, unreachable management staff. However, after our tenure was over, we were happy to move out and be rid of that unpleasantness, but soon after we realized, they would not only keep our deposit but also ask for a lot more for what they claimed to be as damage to carpet and walls. Ridiculous! We have no small kids, no pets. We all worked full time, even our 11 year old stayed in after school program until 5 pm. We were hardly home to be destroying the carpets and darting the walls! The truth is, the carpet being light in color had the normal dirt, esp at the door, where we removed our shoes before going into the rooms.The walls were clean and had no scrapes or holes whatsoever. I think, we could describe all this as nothing but'normal wear and tear'arising from living there for an year. Also, at the time of signing the lease agreement,even though,it might have been in the fine print, we were never told about the add on utility charges,per person, which increased our rent by $50 to $100 per month. Why would they not mention these charges to us when we were discussing everything else? We are really disappointed by these practices and therefore warn other people before they sign any lease with them. Wish, we had read someone else's reviews before we moved in. We will take it as an educational experience and move on but if we have to fight it out with them,so be it!
 
 
 
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Additional Business Information
Hours   Phone   (866) 781-1928 Address   22100 Erwin Street
Woodland Hills, CA 91367
Website   http://www.experiencemercer.com/ Email   Management@experiencemercer.com
Contact   Breanna Valle Other  
 
 
 
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