Roberta B.'s review of J Bikes

J Bikes

         
Customer Reviews & Ratings
Complaint Posted 1/12/2011
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Review 1/12/2011
Do not order a bike online. Their customer service is terrible if you encounter a problem. I received the wrong bike, and struggled to reach someone on the phone. Their voice mailbox was always full, and when I reached a person, my request to speak to a manager was ignored.

I immediately returned the wrong bike, in the hopes that the correct bike would be sent to me, but they ran out of the item I had originally ordered even though I repeatedly requested that they send one out to me and/or hold one until the incorrect bike was returned.

Even after they received the original bike, they did not attempt to send me a new bike or refund my money. I had to file a complaint with Paypal, and I did not receive a refund for over a month.

I wish that I had checked their Better Business Rating before I ordered online. I have since read many other negative reviews on other websites.

They seem to offer a nice selection of reasonably priced bikes, but ordering online seems risky.
 
 
 
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Additional Business Information
Hours   Phone   (626) 333-5533 Address   14414 East Valley Blvd
La Puente, CA 91746
Website   http://www.jbikes.net Email   claims@jbikes.net;sales@jbikes.net
Contact   Khoung Ma Other  
 
 
 
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