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High Tec Pet - BUYERS BEWARE!!!!
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Buyers beware!! Engineered to last a lifetime?!? My second door in 2 1/2 years has quit working. I have the large automatic door with the extension for wall adaptation. Yes! I have a hole in the wall of my house and my second $400 “lifetime” door just filling up space confusing my dogs and interrupting my work schedule. I am a single person commuting over a half hour each way, which along with my 30 minute lunch turns an 8 hour day into a 10 hour day for my dogs. But in this economy what employer settles for 8 hours so when I found this door in June of 2009 I thought it was a godsend. A little helper enabling me to keep my job and work the ever demanding schedule expected of it. I liked it so much I said nothing as I had to continually replace the transmitters at a rate of two a year, once for each dog. Usually whenever the battery needed to be replaced, so did the transmitter. I still said nothing when this twice a year purchase turned into purchasing TWO twice a year. Intending first to make sure I always had a replacement since the dogs don’t understand why they can’t use the door they love so much. Unfortunately it turned into a necessity since every time I ordered two, one transmitter wouldn’t work right out of the box! I was out shipping to deliver the defective collar and shipping to send it back since Petsmart does not reimburse shipping on defective merchandise and refuses to take it back at the store. No wonder it is identified as a “Top Seller” on their website. Does anyone have any choice!?! After all, what is $50 - $60 when you have a $400 door filling a hole in the wall of your home. I’ve counted 17 replaced collars since June of 2009 when I purchased my door and what I thought was a $400 door turned into a $1000 door with all the transmitters needed to use it. This is also not mentioning a “back-up” battery pack I purchased in case of power outage only to find that it doesn’t work if the door is plugged in. AGAIN, I big waste of money! NOW I sit here and wait for an e-mail as to when HIGH TEC PET will ship the motor I ordered TWELVE days ago. When it quit working this second time I followed the troubleshooting helper on the website and ordered the Circuit Board recommended for my issue. After finally receiving the Circuit Board it didn’t match the light holes in my unit (which I was willing to live with) but it didn’t work. I decided to try to order a motor and pray that that helped. I wish I could say that it did but since it hasn’t even been shipped I don’t expect it for another week, at the earliest. Now I’m going on a month and the dogs have learned to “hold it” once again so I guess now my dilemma is finding an alternative and fixing the hole in my wall and warn EVERYONE I can think of to BEWARE! ENGINEERED TO LAST A LIFETIME??????????
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