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Bait and Switch Fraudulent Practices
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I purchased an auto insurance policy from Stonewood Insurance Services #GSP90261552-00 through Freeway Insurance on 2/19/2018. I had a policy with Geico (premium $310.00) which was pricey so I shopped with Freeway and was quoted by Marwa AlJanabi a lower premium of $282.00 for a policy with Stonewood. Freeway entered incorrect data on my daughter's age and driving years experience. I mentioned this to Freeway Insurance supervisor Delia Garcia and wanted it corrected because wrong information can render the policy void. Delia sent an email to Stonewood asking for the amendment to the Declaration. The policy yearly premiums with Freeway's mistakes came to $3,746.52. When I received the correction the amendment yearly premiums came to $4,479.52 a jump of $733.00. I called Stonewood Insurance and spoke with Caesar who stated that he understood my frustration after I stated that Freeways mistake amounted to insurance fraud. I switched insurance companies for a lower premium not an increase. Cesare directed me to speak with supervisor Brian (Stonewood Insurance). Who blew me off. He stated that he thought I only had a question and to have a nice day. I believe Freeway Insurance made a deliberate mistake in order to make a sale. The broker fee and first months insurance came to $574.00 on my American Express credit card. I will be moving forward with complaints with Consumer Affairs, California Department of Insurance, Federal Trade Commission and any other agency I feel needs to know I was deliberately defrauded into purchasing with Stonewood by a misquote in premiums. I would also like to point out that Freeway Insurance wasted over three hours of my time with this policy. Marwa AlJanab left Delia Garcia to finish the policy she started. Delia left me on hold numerous times for extended periods of time. She also stated there were technical difficulties sending me my email version of the Stonewood policy/contract.
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