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Horrible Return Policy and Customer Service Experience - Indy Store #932
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I receive some gift(s) of kid’s tennis shoes; along with the receipt for the purchase several months later after the initial purchase had been made because relative was unable to get the items to me in time. After receiving items, majority of shoes were too small for my now 2 year old son, and it had be way passed the deadline to return them or get a refund.However because of the large amount of money spent (over 500.00 usd), and the availability of a Store Manager in my city gave me hope to try to get this resolved ethically and prompt; too my surprise and disappointment this did not happen.
End of April 30th 2016 I attempted to return shoes for full refund or in store credit at the Foot #932 Location at Castleton Square Mall Indianapolis In 46250. Upon my arrival at the store I immediately encounter a very nonchalant associate member who waited approximately 10-15 minutes to get the manager attention so we could discuss the return.
After patiently waiting on Manager; the young man was very defensive, short tempered, non-friendly and unwilling to listen nor hear my scenario out fully before dismissing it. He would not honor the receipt nor give me in-store credit for the purchases. He was rude and argumentative and non-attentive to the details of the matter.
Since I couldn't get answer I decided to file a complaint via your 1 800 number in late April 2016. The complaint was completed and submitted, before leaving the phone conversation with the customer service complaint resolution rep I ask what the next steps would be and he said I would be contacted with 5-7 business days via phone or email with those next steps and the situation will be resolved. I trusted him, but it is now the end of May and I have yet to receive an email or phone call concerning my complaint.
Overall, it has been very difficult to get back in contact with an actually human being to speak with concerning this situation. I am highly disappointed in the return policy, customer service, complaint resolution unit, and communication at Foot Locker Corporation and their entire eco-system.
I would like for someone to call me at 3177307392 and email me at dfam9410@gmail.com to resolve my complaint. I am requesting full in store credit for all items (unworn with receipt) immediately so I can purchase the right size shoes as needed for my growing 2 year old son. At this time he is unable to wear any of the gifted shoes as they do not fit him properly.
I am considering contacting Rafael Sanchez at Channel 6 news Indianapolis, In to file a formal complaint and have an investigation on the company and location at Castleton Mall for unethical business practices. I will be emailing him today as well and cc him on this email as well to try to get more help in resolving this matter quickly.
I think the manager and associate should be reprimanded for their action and poor customer service and treatment.
Please contact immediately upon receiving this email, and utilize both email and phone number listed in this message to get a hold of me.
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