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Do Not Buy From This Company!
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I purchased $185.00 worth of corals from them. Had to wait over a month because they said they were waiting on a feather star that they did not have. Finally received my order and boy was I disappointed. Nothing was as it was on their web site. The vase sponge was dead, the zoe were not what I bought and the clam was not even the one that I purchased, it never opened and died too within a few days. I don't know how companies can be aloud to do this to people. I'm taking it up with my credit card company. Stay away from these people. Also will be calling the BBB too, they already have a 1 rating so don't see how they are still in business ripping people off.
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Business's response - by Ron R.on 12/26/2012
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The customer placed the order on 11/05/12 and the order was shipped out on 11/28/12 the cause of the delay was due to the Feather Star-fish. We asked the customer if she would like to wait for the starfish or to substitute the item, the customer wanted to wait for the original item ordered.
The customer did not follow our guarantee requirements which is to send in photos of any DOA's they may have had and never sent in pictures of the any items they had discrepancies with.
The customer contacted our company the day they received the package and we advised them to send in pictures of the items she was unhappy with she never did.
How are we to held responsible when the customer does not follow through. We are more than happy to resolve any issues at hand but we must receive photos in first.
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