Jeff C.'s review of Acomdata

Acomdata

Preferred Members
Elizabeth Shutters
4.8 star rating 0 miles
Tax Network USA
3.8 star rating 0 miles
Just Fabulous
2.7 star rating 0 miles
Laprom Moving
3.2 star rating 0 miles Hot Deals
         
Customer Reviews & Ratings
Complaint Posted 8/20/2009
. 1
. 0
Review 8/20/2009
Claimed support of windows Vista with their Enigma drive the drive only works on 32 bit not 64 bit because they don't have digitally signed drivers. Support never replied to my tickets and i sent in 2. Horrible support. They need to be more specific in what operating systems their drives work on not just say Windows Vista because there is a 32 bit and a 64 bit. The 64 bit will not allow unsigned drivers to be used at all which is what the drives come with. Your support should at least make an attempt to reply to support requests even if its just to say you are working on it or offer a work around of some kind.
 
 
Business's response - on 3/17/2010
Hello Jeff, It is true that the Enigma drive initially didn't offer support for Windows 64 bit but the problem has since been corrected. We released a fix about 9 months ago our our website and since then all new drives shipped from our factory were set up with the digital signature. If you believe you still require the fix please follow the steps: Please click the link and download the file http://www.mediafire.com/?ycmmzfnngmy Double-click on the file to run it - a small window should open up that will guide you through the process. Once it's done you'll just need to unplug and plug the drive back in for the changes to take effect. The firmware should not delete any of your data or your fingerprints/password so you won't have to worry about that and once it's done you should have no problems using the drive on your Windows Vista 64-bit machine. If you have any questions/concerns or if you need assistance with the digital signature Fix please feel free to email us at customerservice@acomdata.com. Thanks Jeff!
 
Was this review helpful? (1)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   Address   901 East Cedar Street
Ontario, CA 91761
Website   Email  
Contact   Customer Service Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.