Robert P.'s review of Sovereign Lending Group

Sovereign Lending Group

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New American Funding
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Complaint Posted 8/4/2021
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Sovereign did a needless hard credit pull on me
Sovereign did a pointless hard credit pull on me, during the week of July 26. The Sovereign rep who called me told me I would be almost certainly eligible for a VA IRRRL at my desired interest rate, and that the credit pull was the last step. The credit pull came in as expected. However, the Sovereign rep then told me that I would not qualify for the VA IRRRL because I would not meet the 36 month breakeven guidelines. This was infuriating, because this information could have been completely known, and communicated to me, without the need to do a hard credit pull. My credit scores are in the highest category, and did not cause my rate to be lowered. In short, Sovereign did a needless hard credit pull on me, basically because the rep I talked to was slipshod in his approach. Later, when I complained, the rep said that the rates could not be confirmed without the credit pull. Yes, true, but very much beside the point. In this case, the credit check was not needed, since I wouldn't have qualified for the IRRRL with Warren Buffett's credit scores.
Business's response - by Daniel H.on 8/4/2021
Robert, we aim to deliver a great experience. Thanks for taking the time to bring this to our attention. We are known for taking ownership and caring deeply about our customers. Please feel free to reach out to or (949) 800-2022 with any further comments, concerns, or suggestions you wish to share. We would love to make things right!
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Hours   7:30- 7:30 Monday thru Friday Phone   (800) 817-0201 Address   3540 Howard Way #200
Costa Mesa, CA 92626
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