Woodland Direct

1.8 star rating Rating - based on 6 reviews & complaints
 
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Woodland Direct Categories
Fireplace Equipment
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Customer Reviews, Ratings & Complaints
Complaint Posted 11/16/2020
Terrible Customer Service
Spoke with a salesperson and asked for a quote. Followed up 4 times over a few weeks and still nothing. Asked for a different salesperson, still they send me back to the same guy. Finally asked for a Sales Manager who promised a response but I nev... Read More »
 
 
 
Review Posted 6/25/2017
Great Design, Delivery and Service
The service and delivery time were outstanding.I chose their artisan-created firepit for design, price and function and I will display it in a front yard sculpture garden as a work of art (see NYC MOMA art garden). Designer chairs will be availabl... Read More »
 
 
 
Complaint Posted 4/29/2015
Avoid this company unless you're a sadist
I spent more than $900 on a gas fireplace kit. After three service calls from my installer, we realized it had a defective valve. Did Woodland Direct give a damn? Hell no. All they wanted was the stupid serial number. No word on when they would su... Read More »
 
 
 
Complaint Posted 9/10/2013
Slow with shipping problems
Took more than a month to receive item (not even here yet) and their carrier will NOT provide a time window for delivery. All they say is "between 10am and 6pm," period. So unless you're not in a hurry, and someone is always home, beware... Read More »
 
 
 
Complaint Posted 3/20/2013
Woodland direct terrible company
Received broken merchandise. Company refused to refund product. They refuse to return the product in order to submit a claim. Charged with no product in hand. Will file further claims and complaints until I am Refunded Read More »
 
 
 
Complaint Posted 1/16/2012
Horrible customer Service (bordering on a scam) Fireplace not as advertised. Out $2061 > Prodigy Peninsula B-Vent Fireplace
What a nightmare. In summary The unit instead of being 80% efficient was extremely inefficient and could not be modified. They promised to take it back for a full refund but then trumped up a claim of "Shipping Damage" even thought the pictures sh... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (800) 919-1904 Address   13287 West Star Drive
Shelby Twp, MI 48315
Website   http://www.woodlanddirect.com Email   sales@sales@woodlanddirect.com
Contact   New Contact Other  
 
 
 
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