Jen C.'s review of Flowershopping.com

Flowershopping.com

Preferred Members
5.0 star rating 2358 miles
Barberas Autoland
24 miles
JB Merchant Capital
4.7 star rating 24 miles
Furniture Bank Factory Outlet
5.0 star rating 117 miles
         
Customer Reviews & Ratings
Complaint Posted 9/20/2019
. 1
. 0
bait and switch
Ugh. How I wish I had vetted this place before ordering. ABSOLUTE BAIT AND SWITCH. I chose this site over all of the others because it was the only one that offered the flowers I wanted in a ceramic vase (instead of a cheap, ugly basket). I paid $55 for a plant that would have been $6 at Home Depot, but with delivery on the other side of the country and that ceramic planter and all, I figured it was worth it. Obviously this company just farms these orders out to local shops and lets them deliver whatever they have. Their catch-all line "if items as pictured are not available, we will only substitute items of higher quality and value" is TOTAL BULLSH*T. My tiny, anemic plant arrived in--wait for it--the ugly, cheap basket (which they decided to festoon with hideous plastic butterflies. Needless to say this was NOT as the item was pictured or described.). Customer service was a joke. They asked for a picture, I sent one, they "reviewed it" and then repeated their catch-all line to me. I told them that would be like you buying a pair of jeans that come with a belt (*if the belt isn't available, we will substitute with only an item of equal or higher value), and then the jeans arrive with a piece of yarn around the waist. In my marketing classes, we called this a "bait and switch." If you want to overpay for flowers and then have some random company send the recipient whatever the hell they feel like sending, definitely order from flowershopping.com.
 
 
 
Was this review helpful? (0)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Internet Based. Phone   (800) 786-1178 Address   P.O. Box 4618
Mission Viejo, CA 92690
Website   http://www.flowershopping.com Email   customerservice@flowershopping.com
Contact   Diane Neal Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.