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Business's response - by Dental H.on 9/26/2012
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We are sorry to hear about your experience. Please understand that the sample fees listed on our site are examples that may vary by plan, ZIP code and participating dentist. These sample fees and dentist listings are provided to us directly from each plan network and are continuously being updated. We strongly recommend that you confirm the discounted fees and the dentist’s participation in the plan before receiving any services from that provider, as noted in our Member’s Agreement.
DentalPlans.com can confirm if the contracted discount rates were honored for your specific treatment. Please fax or mail us a copy of your dental bill and this information will be confirmed with the plan network directly. If incorrect discounts were applied, we will work with the dentist to ensure an appropriate resolution is reached to resolve the issue. Fax: 800-497-8440 / Mail: 250 S. Northwest Highway Park Ridge, Illinois 60018.
Please let us know if you would like us to contact the dentist on your behalf to confirm fees and participation. If you would like to speak to our Member C.A.R.E. team to discuss further, please call us toll free at 1-800-494-9294, Monday through Friday between 7am and 6 pm (CST). We hope to hear from you soon.
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