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MISLEADING RETURN POLICY ON LIVE ADVERTISING AND HORRIBLE CUSTOMER SERVICE!!!
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I recently purchased the advertised Christina Cosmetics compact which promised a 60-day money-back-guarantee. The make-up did not work for me so I decided to return it and was in no hurry because of the highly touted 60-day money-back-guarantee. When I was ready to return the product, I did not see any return address on the invoice so I called the 800 number which is also not on the invoice but luckily, because I saved the “terms of service”, I found it there. No one answered my first or second calls. Finally a few days later I called again and when no one answered and I got the usual voice message stating that I was either calling after hours or they were on the other line. At this point I was frustrated and kept hitting redial. Finally someone who gave her name as “Melissa” called me back. I informed her of why I was calling and she paused for a moment and informed me that my order was past the 30-day return policy. I told her I thought it was 60 days and she told me that it was definitely 30 days because I purchased a one-time order and not the auto-ship. Now even if this was the policy, I was only 3 days past the 30-day cut-off date and I would’ve been within the return period if they had returned my earlier calls! When I asked to speak to a supervisor, this “Melissa” informed me that she was the supervisor and that no considerations would be taken in my situation. WORST CUSTOMER SERVICE EVER!!! NOWHERE IN THE COMMERCIAL DOES IT MENTION A 30-DAY MONEY-BACK GUARANTEE – IT ONLY STATES A 60-DAY MONEY-BACK-GUARANTEE!!! THIS AMOUNTS TO FALSE ADVERTISEMENT!!! …by the way, buried on the “Terms of Service”, 9 paragraphs down is an explanation of the 30-day money-back-guarantee.
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