Ryan F.'s review of American Choice Van Lines LLC

American Choice Van Lines LLC

Customer Reviews & Ratings
Complaint Posted 9/23/2020
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DO NOT look at the older reviews. Pay close attention to the reviews that have posted since late August. They are all consistent. The company quotes one price and you end up spending hundreds or thousands more than what was originally quoted. The most disturbing part is that the company has not delivered items weeks after they were picked up, AND they are virtually non-responsive.

I will start off by saying that I hired this company for a long distance move. I understand that long-distance moves differ from local ones. With that said, I would warn anyone against hiring this company for a long distance move. Firstly, I gave them an accurate inventory of the items that I want it moved. They told me that what I described was equivalent to that of a one bedroom apartment, which was fine. However, I later learned that they only alotted me 313 cubic square feet. As a result, in order to avoid additional fees I had to leave a couple of large items behind. Based on my experience, a lot of the sales people leave out very pertinent information. For instance, the contract states that the company has up to 21 business days from the date of your desired delivery date to make long-distance deliveries. While the contract states this, no one ever actually explains this to you. So I moved to a new State over 700 miles away into an empty house with one week’s worth of clothes, no furniture, no mattress, no pots/pans, no delivery date insight. Today is officially the 21st business day since my desired delivery date and I haven’t received an update from the company in almost 2 weeks. You cannot get anyone on the phone, they rarely answer emails, and they don’t return phone calls. So basically you are at their mercy. You are left in limbo, which is made worse due to the complete lack of communication. I had to report them to the Better Business Bureau and I am currently waiting on the outcome of that. Do yourself a favor and sell all of your things if you are moving long distance. They are a complete hassle. If you must hire movers for a long distance move please do your research and scrutinize the contract.
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Additional Business Information
Hours   Phone   (408) 970-9928 Address   1256 Piper Dr
Milpitas, CA 95035
Website   http://www.americanchoicevanlines.com Email   info@americanchoicevanlines.com
Contact   Vladimir Somov Other  
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