Shequita M.'s review of National Auto Loan Network

National Auto Loan Network

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Complaint Posted 9/9/2020
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I refinance my vehicle with national auto loan. Upon receiving my contract they already added the antitheft $499 and gap policy $800. They told me if I wanted to remove the policy they would have to re-calculate my loans. So I decided to go ahead and purchase the policy. Eight months after purchasing Policy I decided to refinance with another company. I check to see if my anti-theft policy and GAP was active. The gap policy was active but the antitheft policy was not active and had not been purchased by the company listed on my contract. I asked the company to email me stating that I did not have a Anti-theft policy. I requested to be refused for the anti-theft policy that never existed. I never received the paperwork for antitheft policy or gap policy.
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Hours   Monday - Friday: 8:00am - 6:00pm Pacific Time Saturday:9:00am - 4:00pm Sunday: Closed Phone   (888) 391-3504 Address   3388 Via Lido 2nd Floor
Newport Beach, CA 92663
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