Car Max Auto Superstores, Inc.

1.4 star rating Rating - based on 17 reviews & complaints
We provide sale of used and new vehicles services.  
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Car Max Auto Superstores, Inc. Categories
Car Dealers-New & Used
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Customer Reviews, Ratings & Complaints
Complaint Posted 1/11/2012
STAY AWAY FROM CARMAX, AS FAR AWAY AS YOU CAN, ONCE THEY HAVE YOUR MONEY, THEY COULD CARE LESS ABOUT YOU. THIS IS THE TRUTH!
Carmax can't seem to get my car I purchased from them fixed. I purchased a car that was supposed to be free of oil leaks or any issues. It was supposed to have passed the 125 point inspection but was not up to par. They had my car for over a week... Read More »
 
 
 
Complaint Posted 6/21/2011
Review 6/21/2011
The Carmax promise - Lies and lousy service. They are no better than ANY other used car sales company, and employ all of the same tactics. If you don't have it at the time of the sale, you ain't getting it! Read More »
 
 
 
Complaint Posted 4/8/2011
Review 4/8/2011
RUN AWAY FROM THIS PLACE. THEY RIP YOU OFF IN 3 WAYS: 1. THEY DO NOT GIVE YOU ANYTHING CLOSE TO WHAT YOUR CAR IS WORTH. IT IS PURE BS HOW THEY ADVERTIZE THAT THEY ARE "JUST BEING HONEST...OR HARD TO BE HONEST" HOW ABOUT GIVING ME SOMETHING CLOSE T... Read More »
 
 
 
Complaint Posted 3/13/2011
Review 3/13/2011
I read a few negative reviews about this company but still gave them the benefit of the doubt. I paid them a visit. After all what other dealer would buy my old car. Read carefully and you'll find out. There I met a young man that was nice in the... Read More »
 
 
 
Complaint Posted 3/2/2011
Review 3/2/2011
HORRIBLE EXPERIENCE, I HAD TO WAIT 45 MINUTES FOR THEM TO APPRAISE MY CAR. THIS PLACE QUOTED ME A PRICE FOR MY CAR THAT WAS $3,500 LESS THAN ANOTHER DEALER. SAME CAR, SELLING THE CAR OUTRIGHT! THIS PLACE IS A RIP OFF! THEY ADVERTIZE THAT THEY GIVE... Read More »
 
 
 
Complaint Posted 1/22/2011
Review 1/22/2011
As I am reading a lot of these reviews on Carmax in Burbank, they are awful and horrible. I see that I am not the only one! I wonder if we can and want to do a class action lawsuit?? I bought a lexus rx350 from Carmax in late June, this is not my... Read More »
 
 
 
Complaint Posted 10/7/2010
Review 10/7/2010
I bought a car from here at this exact Carmax everything went good as far as finance process and sales persons customer service knowledge. But the car they sold me since I have bought it is a lemon. Luckily I purchased an extended warranty on this... Read More »
 
 
 
Complaint Posted 7/18/2010
Review 7/18/2010
We are now running on 7 weeks without car while CarMax and BMW struggles to repair problems with oil leaks, oil consumption and red oil pressure warning lights going off. We finally contacted corporate and asked for assistance to get us out of the... Read More »
 
 
 
Complaint Posted 3/20/2010
Review 3/20/2010
Our recent experience with Carmax was not only disappointing but frustrating. We recently purchased a car with less than 43,000 miles. 18 days later and having driven it about 25 miles a day it broke down. We called Carmax and were told to drive i... Read More »
 
 
 
Complaint Posted 3/11/2010
Review 3/11/2010
Late one Friday night, I found an amazing deal on a car at CarMax.com -- a 2002 Toyota Camry with only 21,000 miles on it. The no-haggle price was $12999. I'll admit now that I did not check with Kelly Blue Book (KBB) on their suggested pricing. ... Read More »
 
 
 
Complaint Posted 3/11/2010
Review 3/11/2010
HORRIBLE EXPERIENCE!!! Don't ever consider buying a car from these idiots! I was a repeat carmax customer until today. I tried to purchase an 09 mazda 6 from this location a week ago and worked out the details with my credit union and their busine... Read More »
 
 
 
Complaint Posted 11/10/2009
Review 11/10/2009
((( CUSTOMER SERVICE DOES NOT COMPENSATE. THE PRODUCT IS UNRELIABLE. )))

I PURCHASED A CAR AND 3 DAYS LATER SMOKE WAS POURING OUT OF THE CAR. I RETURNED THE CAR AND HAD TO FIND A NEW CAR FROM THEIR INVENTORY AT ANOTHER DEALER. I FOUND A COMPARA... Read More »
 
 
 
Review Posted 10/9/2009
Review 10/9/2009
I recently bought a vehicle from Carmax and regret that decision a million times over. My car was purchased in Aug and I have had it in my possession approx. 16 days, the rest of the time it has been in the service dept. for one thing after anothe... Read More »
 
 
 
Complaint Posted 6/10/2009
Review 6/10/2009
The service department at CarMax Burbank is ab-so-lute-ly HORRENDOUS. I have taken my car their three times because of my CarMax service plan, and every time has been worse than the next. This time, I needed a very simple part changed out, and the... Read More »
 
 
 
Complaint Posted 12/20/2008
Review 12/20/2008
I will never buy another car from carmax agian ( no carmax). The mazda van I go has broken down so many time a new radiator, alternator, and now the check engine light is on again ( miss fireing piston) and I am sick of this and now that I have mo... Read More »
 
 
 
Review Posted 4/17/2008
Review 4/17/2008
I've been in the market for a new car, but dealerships will give you next to nothing for your trade in, in my case, almost 10k less than the Kelly Blue Book. They often suggest you take your car to Carmax. I took their advice, and was pleasantly s... Read More »
 
 
 
Complaint Posted 12/17/2007
Review 12/17/2007
I've been trying to buy a C5 Z06 Corvette for the last three months. I've seen a few cars that I had an interest in on the Carmax website, in particular, their Irvine store. Twice, I've have went out of my way to see a car that suppposedly was on... Read More »
 
 
 
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Additional Business Information
Hours   Monday to Sunday - 9:00AM to 9:00PM Phone   (310) 568-9272 Address   8611 La Cienega Blvd
Inglewood, CA 90301
Website   http://www.carmax.com Email  
Contact   Austin Ligon Other  
 
 
 
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