Agfaman's review of Light Impressions

Light Impressions

Customer Reviews & Ratings
Complaint Posted 10/8/2011
. 1
. 0
Review 10/8/2011
Multitudes, multitudes. I, too, have a list of woes of poor, or absent, customer service from LI since September/October of last year. I do not take any pleasure in reading that there are dozens here who have suffered from LI's poor service. Three weeks ago I sent an on-line payment and order for pre-cut matt board (a 5-pack). I had ordered this from LI last year. Unfortunately for me, I had forgotten that they do not give you any shipment tracking information at all. I requested UPS Ground since I live in the SF Bay Area and reckoned that they it could not take more than 1 week. Wrong. And, as with so many others here, I have not been able to get anyone on the phone -- DON'T even try their "Automated call-back line" (paraphrase) because it does not hit the prompted phone key and NOTHING. Emails? Forget it, that did not work either. Currently, I'm out $68. Not a lot, especially compared to many who have already commented. But, I could have used that money elsewhere So here is my question to some of the more investigative types here: Assuming that LI customer service went into the crapper around and about the time that NCD bought them out (or took controlling interest), What is the business-based reason for NCD to engage in extremely damaging behavior (i.e. non-delivery of purchased goods; refusal to offer refunds in a timely manner; inability or reluctance to cancel orders after given verbal instructions by buyer, etc.)??!! That my friends is the $64K question. Unless we can figure out that answer, and find an appropriate counter-measure, LI/NCD will have no reason to stop what they are doing. No reason at all!!! Comments are encouraged. Thx
Was this review helpful? (0)
Send Message to Reviewer
Report abuse
Additional Business Information
Hours   Phone   (800) 828-6216 Address   P. O. Box 2100
Santa Fe Springs, CA 90670
Website   Email
Contact   Gabe Bristol Other  
© Copyright 2017 TrustLink All Rights Reserved.