Agfaman's review of Light Impressions

Light Impressions

         
Customer Reviews & Ratings
Complaint Posted 10/8/2011
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Review 10/8/2011
Multitudes, multitudes. I, too, have a list of woes of poor, or absent, customer service from LI since September/October of last year. I do not take any pleasure in reading that there are dozens here who have suffered from LI's poor service. Three weeks ago I sent an on-line payment and order for pre-cut matt board (a 5-pack). I had ordered this from LI last year. Unfortunately for me, I had forgotten that they do not give you any shipment tracking information at all. I requested UPS Ground since I live in the SF Bay Area and reckoned that they it could not take more than 1 week. Wrong. And, as with so many others here, I have not been able to get anyone on the phone -- DON'T even try their "Automated call-back line" (paraphrase) because it does not exist...you hit the prompted phone key and NOTHING. Emails? Forget it, that did not work either. Currently, I'm out $68. Not a lot, especially compared to many who have already commented. But, I could have used that money elsewhere So here is my question to some of the more investigative types here: Assuming that LI customer service went into the crapper around and about the time that NCD bought them out (or took controlling interest), What is the business-based reason for NCD to engage in extremely damaging behavior (i.e. non-delivery of purchased goods; refusal to offer refunds in a timely manner; inability or reluctance to cancel orders after given verbal instructions by buyer, etc.)??!! That my friends is the $64K question. Unless we can figure out that answer, and find an appropriate counter-measure, LI/NCD will have no reason to stop what they are doing. No reason at all!!! Comments are encouraged. Thx
 
 
 
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Additional Business Information
Hours   Phone   (800) 828-6216 Address   P. O. Box 2100
Santa Fe Springs, CA 90670
Website   Email   info@lightimpressionsdirect.com
Contact   Gabe Bristol Other  
 
 
 
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