Vanessa M.'s review of United Medical Credit

United Medical Credit

Preferred Members
JB Merchant Capital
4.7 star rating 474 miles
1st Med Financial
5.0 star rating 1124 miles
4.6 star rating 1130 miles
Premier Lending Group
4.7 star rating 1934 miles
Customer Reviews & Ratings
Complaint Posted 9/2/2020
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Only Use if Your Life Depended On It
If I had a choice, this would NOT be a financing option. However, it was the only company I was approved for, with the amount I needed. The interest rate is ridiculous, but when you're needed surgery, options are limited. The customer service is horrible. The ask for documents multiple times, the ask again. The person I was working with initially abruptly left the company. So I had re qualify and re-send info again.The only reason I found out the person left is because after several weeks of waiting for a response, I had to reach out. I was then told another company Special Finance took over my loan. I then had to call this company and do the same thing all over again. I was then told I had to make a payment immediately. I did not know where to make the payment too. I was never sent any documents to verify, never received any emails for payment information. I called back and the Special Finance number did not work. I call United Medical and they bounce accountability between me and the Special Finance people. I was then told the payment will be drafted automatically. I asked for a billing statement or receipt for payment and never received one. The only reason I gave a star is because the did approve my loan. Even though I have to pay a significant interest, they're getting almost $4000 profit on the loan. This is a shady company with shady horrible customer service. Loan and billing statements should automatically be sent. I've made two payments and still don't know where its going or if its received - since I've never received a receipt.
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Additional Business Information
Hours   Monday - Friday 8am -6pm Pacific Time Phone   (855) 503-1800 Address   1231 East Dyer Rd. Suite 210
Santa Ana, CA 92705
Website Email
Contact   Greg L., Operations Manager Other  
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