Customer Reviews & Ratings
Complaint Posted 12/23/2014
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Agent Image - HORRIBLE SERVICE, 6 MONTHS LATER, WEBSITE STILL INCOMPLETE!
June 1 this year I moved to Florida state, got my license and was excited to start my real estate career again after 15 years living in Wisconsin (by the way, I sold over 1000 homes there). In mid June, I signed a contract with Agent Image to create a
website. Salesperson promised me unlimited pages (which later end up not being true, they do have limited pages) and website as good quality as 2 websites I showed to him. Timeframe to complete the website was promise 4-5 weeks, 50% upfront, 50% at the completion.
I mentioned salesperson of Agent Image about my trip to Moscow mid November "International Real Estate Trade Show" and how important it is for me to have all marketing done on time. I straggled horribly with Agent Image designer / representative, he could
not understand what I want no matter how many times I explained. Agent Image developer was moving very slowly, minor change would take 2-3 weeks. They would not respond on calls or e-mails. I felt Agent Image hired people from India to work on my site. Two
weeks before my trip I started to feel very stressful. Over $10,000 was already spend on this trip. All marketing materials were designed and printed with my new website address, however, my site was not even half way done and not published due to this reason.
I offered Agent Image help, I hired web developer from O'desk, paid him some money and directed him to communicate IMAGE AGENT people. He straggled and was not able to help them, because they would not give him full excess to the site. They requested full
payment in exchange on full excess to the site, which I disagreed. Later, I asked for partial excess to the site, so I can download 144 luxury condos, I was allowed to do so. In Moscow, every night I would stay until 3am downloading 144 developments and improving
the site. I believe I invest over 100 hours into this site personally. Over 300 people received my marketing materials not to mention magazines and websites publishing information about my site. On the second day of the Trade Show my website was published,
half way done in absolutely in horrible and very embarrassing condition. I was divested and disappointed. Today is December 23, my site still have 10 pages that do not work: "search by map" and 9 developments / luxury condos does not link to IDX properly.
Manager, of Agent Image, Michael Martinez, who promised and missed 12 dates of "site to be completed" stopped communicating with me 2 weeks ago. I left him voicemails, send him e-mails, mentioning that we are 2 weeks overdue again and requested site to be
deliver immediately. Six months working on the website is more than enough time. He finally responded today proposing the site as is and requesting remained payment. I do not know how to deal with this situation, hiring an attorney? Hire a new company to create
a new website? Any advise would be greatly appreciated.
 
 
 
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Additional Business Information
Hours   Mon - Fri 6:00 am - 6:00 pm Phone   (800) 979-5799 Address   1700 East Walnut Avenue Suite 240
El Segundo, CA 90245
Website   http://www.agentimage.com Email   michael.martinez@agentimage.com
Contact   Michael Martinez, Client Relations Manager Other  
 
 
 
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