Chastity R.'s review of

Customer Reviews & Ratings
Complaint Posted 1/20/2018
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Horrible Customer Service and Flowers never arrived!
I ordered flowers several days before my Aunt's Funeral, to be delivered to the funeral home by 9:30 am. By 9:40 they still hadn't arrived, so I stepped outside and called them. They gave me a story about how they had just recently opened and how could I expect them to have the flowers made and delivered by that time. I told him that I know they make the flowers the night before and he said not when it is a costly item like what I had ordered. ($120.00 is not all that costly for flowers) I told him to please get it ready and deliver it ASAP and to refund my EARLY morning delivery fee. That's right they even charged me a fee to have it delivered by 9:30 am. As the viewing was over and right as the first words of the service began at 10:30 am, I received a voicemail saying they had canceled my order and would not be sending any flowers! They said that the funeral was in to rural of an area and could not find anyone to make and deliver our flowers! Even though not even 10 miles away there is a florist who would have made and delivered the flowers, with all the notice that was given. the RURAL area is 30 minutes from a major city and 20 from another. My Grandmother consequently did not receive any flowers from her own family on the death of her last remaining, of six, sibling's! Three days later I received a call from this company saying that I still have a pending order and would I like them to deliver it to somewhere else! I told this lady NO and that the other person had left me a message and said it was canceled, I still have the voicemail, she tried to deny that ever happened! I still haven't received my refund! Long Story but DON'T ever order from these idiots!
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Hours   Internet Based. Phone   (800) 786-1178 Address   P.O. Box 4618
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