Bob F.'s review of Instrumental Savings, Inc.

Instrumental Savings, Inc.

         
Customer Reviews & Ratings
Complaint Posted 3/13/2014
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Distributor Not A Dealer
Had many problems with Chinese-made Hohner Bravo accordion starting at the 50th day of ownership. Instrumental Savings had a good price but would not exchange, return, or fix, so I had to send back to Hohner and was without an accordion to play for three
weeks. Some dealers get the product, inspect it, make any adjustments, then include a 3 year warranty. Instrumental doesn't handle this at all, so all you have is 90 day factory warranty. I'd rather pay a bit more at a regular dealer and be satisfied. The
owner, Nathan Nguyen, should concentrate on making customers happy. I would recommend he guarantee the product at least up to the factory warranty and happily exchange it...not necessarily a refund. Their lack of support of the product would keep my from buying
there again.
 
 
 
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Additional Business Information
Hours   Monday - Thursday 9am to 6pm Friday 9am to 5pm Saturday 10am to 3pm Sunday - Closed Phone   (714) 592-4144 Address   1130 N. Kraemer Blvd Ste H
Anaheim, CA 92806
Website   http://www.instrumentalsavings.com Email   marks@instrumentalsavings.com
Contact   Mark S Other  
 
 
 
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