Customer Reviews & Ratings
Complaint Posted 2/27/2013
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STAY AWAY . . . DO NOT USE!!!!!!!!
I booked at ticket at an alarmingly low rate. I get an email stating, "We are unable to verify the card information. . . it is our company policy that the card holder should complete the following three step process to obtain E ticket confirmation." Among the three steps was to send them a copy of the front and back of my credit card, AND a COPY MY PASSPORT!!!! I became uncomfortable booking with this company so I called them to cancel everything within the hour. I call the number listed on their website for 24/7 service. The phone just rings. I called the second number listed on their website, and the phone just rings. I tried this four times. I called my credit card company immediately to report the fraud and sent AirTkt an email to cancel my transaction. I get a return phone call back from a strange number (I didn't know it was them) but I didn't answer as I don't answer calls from unknown numbers. They did not leave me a message and proceeded to call a second time 1 second later. The gentleman told me that I no longer need to send the copies of my card or passport and my ticket is good to go. At this point I wasn't comfortable and asked to cancel but I was told I had to pay a fee to cancel. I told him that my flight wasn't even booked yet since I don't even have the E-ticket confirmation. He proceeds to charge the cancellation fee on my credit card.
 
 
 
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Additional Business Information
Hours   We are open 24/7 to serve your travel needs. Phone   (213) 955-9695 Address   117 West 9th Street Suite 307
Los Angeles, CA 90015
Website   http://www.erostours.com Email   social@airtkt.com
Contact   Customer Service Other  
 
 
 
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