Holley O.'s review of loanDepot


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Customer Reviews & Ratings
Complaint Posted 9/10/2020
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Terrible communication
My original loan officer was TERRIBLE (spent tons of time telling me how much smarter than everyone else he was) and disappeared at some point (no longer works at Loan Depot). No one communicated any of this to me. I had to reach out to Loan Depot many times to learn the status of my refinance, get questions answered, etc. Frequent, ridiculous excuses about lack of contact were the norm: internet was down (several times), phone broke, email never arrived, notary was given wrong address, etc. So unprofessional... all of it! Stressful and ridiculous. Go anywhere else!
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Additional Business Information
Hours   Phone   (888) 337-9261 Address   26642 Towne Centre Drive
Foothill Ranch, CA 92610
Website   http://www.loandepot.com/ Email   jcaoxuan@10thdegree.com
Contact   New Contact Other  
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