Mr. G.'s review of The AC Outlet, LLC

The AC Outlet, LLC

Customer Reviews & Ratings
Review Posted 11/16/2012
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During Hurricane SANDY - ACOUTLET.COM Delivered satisfactorily from FLA to OR in 7 days - THANKS!
I was concerned about buying a Mitsubishi 18000 BTU Mini-Split heat pump on line, but didn't want to pay the hiked up cost of buying through an HVAC outlet. So I searched and searched and found two websites that had the unit for the lowest price. I then compared the 2. The other site (ACDIRECT.COM) had not one good review, and only 1 ripoff report, whereas AC OUTLET had several good reviews. I then called the other site because the ripoff report said they took forever to ship the unit. I told him about the ripoff report (he knew about it and got defensive) and I simply asked if they could verify if a unit was available, and the guy couldn't or wouldn't do it. I called AC outlet, and they made a call, and verified that they had several units available, and called me right back...So I ordered it, and received it (from FLA to OR) within 7 days...Undamaged. Great job AC Outlet! They also told me to inspect the unit before receiving it from the delivery truck...which means...make the trucker stand there and wait, and open the boxes and inspect for damage. The trucker was really good about that and completely understood. I installed the unit myself, and had the local HVAC company inspect, and charge it with refrigerant, and start the unit up, and sign off on the warranty info. I wish I hadn't ordered the pre-made lineset hoses however - it was a mistake to do so, and here's 3 reasons why. 1) The HVAC guy told me they insist on cutting the tube and flaring themselves, because they've seen the factory flares leak quite often. So right off the bat there is less length on your lineset. 2) Trying to bend the 2-hose insulated lineset and make any significant 90 Deg turns is really difficult. I ended up crimping mine and ruining it. I ended up having to buy more tubing (refrigerant style) 3) It's cheaper to go to home depot and just buy the tubing and insulation, and fittings. So don't waste your time with the pre-made lineset (which is overpriced anyways). We started the unit today 11-16-12 and it works great. The unit heats my downstairs (650 Ft2) just fine! Thanks AC OUTLET!
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Additional Business Information
Hours   Phone   (888) 474-9966 Address   1813 SW 31st Avenue
Hallandale, FL 33009
Website Email
Contact   Robert Other  
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