MAHROUZ C.'s review of Instrumental Savings, Inc.

Instrumental Savings, Inc.

Customer Reviews & Ratings
Complaint Posted 6/2/2016
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After negotiating the price for a new Alto Sax, they said I could pick the instrument up at the store. I drove for 90 minutes only to find out that the instrument they were selling was without a box or any wrapping, much like a used Sax for the price of new one. Not only these con artists are devious, they lack the integrity to respect people's time. I will never go back for any reason.
Business's response - by NathanNon 6/2/2016
Thank you for taking the time to write this complaint on behalf of the gentleman who drove out. As with any complaint, we are disappointed to read this. And without the facts from both sides, it's difficult for others to come to a conclusion. The saxophone the gentleman negotiated the price for is new, in fact, the serial number can be submitted to the manufacturer for confirmation. Because the purchase was going to be made and the instrument picked up, the saxophone was inspected by our on-site technician before pick up, which is done to all saxophones, especially local pick ups. Therefore, the box and packaging had been removed. However, during initial negotiation on the phone, it was not mentioned the saxophone was going to be shipped out of the country and needed the box and packaging, which was revealed when the gentleman came in to pick up the saxophone. Calling us "con artists" and "scam artists" is uncalled for, especially since the gentleman had purchased instruments from us on 4 separate occasions since 2011 and received great deals on those instruments. And to restate: We do everything within our power to take care of the customer fairly and within the policies of our company. We have the foundation of a solid customer base and good reviews to back that up.
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Additional Business Information
Hours   Monday - Thursday 9am to 6pm Friday 9am to 5pm Saturday 10am to 3pm Sunday - Closed Phone   (714) 592-4144 Address   1130 N. Kraemer Blvd Ste H
Anaheim, CA 92806
Website Email
Contact   Mark S Other  
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