2.3 star rating Rating - based on 7 reviews & complaints
Our service empowers you to control your credit, with a Button™. Make your credit more accurate, complete and protected. ConsumerDirect® is the owner, maker and service provider of the SMART Credit™ system.  
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Credit Counseling & Repair
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Customer Reviews, Ratings & Complaints
Complaint Posted 9/11/2020
my score went down 21pts
my score went down 21 pts. I was tracking my progress and telling m agent news about my score. I have never told about my rights to cancel my membership my five-day cancelation policy My agent did not help me to cancel my membership. she told me d... Read More »
Complaint Posted 9/27/2013
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I was searching online last month for setting up credit monitoring for Equifax DIRECTLY and somehow got on this site. I was thinking that this was their site but in fact it was a different one. They charge $10/mo more, and when i realized i immedi... Read More »
Business's response - by RachelleAon 11/14/2013
We have reviewed this account. The member did an internet search for When internet searches are done, many options appear in the results page (We do not control these results or the order in which they appear). In order for this p... Read More »
Complaint Posted 4/18/2013
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Let me first say this I wish I had found this website sooner! I tried their free trial, and went to cancel it, and it said I had to call. THEY DON'T ANSWER! SO I went in and was like ok the basic account is not too bad 17 bucks a month to get my s... Read More »
Business's response - by RachelleAon 4/18/2013
Right now the hold time for customer service is less 5 minutes. Also, at anytime a caller can press 1 to leave a voicemail message. You will receive a call back within 24 hours. If you prefer, you can email A supervis... Read More »
Review Posted 4/16/2013
Really Enjoy
I have been with the company for over 1 year. I really enjoy their service. My score has gone up. I like their monitoring. I was applying for a best buy card and it told me right away about the application. Read More »
Review Posted 6/13/2012
Website VERY easy to use!
I have been a member for more than a year and the user interface has allways been easy to use and find what I am looking for. I only wish they had all the credit reports available but so far I have not been able to find another company that does.... Read More »
Complaint Posted 10/24/2011
Review 10/24/2011
I have been trying to close my account with for days now and can not get a hold of anyone on the phone or by email. Every time I call I am on hold for an hour. How can I cancel my membership with them without getting myself into a... Read More »
Complaint Posted 7/12/2011
Review 7/12/2011
DO NOT TRUST SMARTCREDIT.COM!!! I opened an account and then closed it two days later. I decided paying $29.95 per month to stay informed about my credit was not right for me at this time in my life. I was then CONTINUALLY charged $29.95 for FIFTE... Read More »
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Additional Business Information
Hours   Monday - Friday 9:00 a.m. - 5:00 p.m. Internet based. Phone   (877) 372-3895 Address   3187 Red Hill Avenue Suite 100
Costa Mesa, CA 92627
Website Email
Contact   Rachelle Alexander Other  
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