Barbara P.'s review of Yotrio Corporation

Yotrio Corporation

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Customer Reviews & Ratings
Complaint Posted 6/19/2019
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The WORST customer service ever!
DO NOT BUY ANYTHING FROM THIS COMPANY. They need a 0 star rating! They deal out of Home Depot which has been wonderful, however Yotrio is horrible. We purchased the Torquay sofa set. They sent the wrong instructions and hardware with it (poor quality control), so we were unable to assemble it when it arrived. WE called immediately to see if we could get the correct hardware. That was not possible on the phone. I sent an email with all the documentation requested but still nothing. I call a few days later and the rep had to track down my email and only then would it be put in the que to be looked at. Is there some kind of bolt fraud? Why couldn't the bolts be sent out over night when I called. Finally after a week and me yelling did they send out some bolts. But not over night, 3 days later I received ONE set of bolts when I needed TWO sets of bolts. Another round of phone calls and a promise of over night bolts.......2 day now and nothing.......still unable to use my sofa set. 12 days and counting........
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Additional Business Information
Hours   Monday - Saturday 8:00-6:00 Phone   (626) 923-1090 Address   708 Nogales Street
City of Industry, CA 91748
Website Email
Contact   Lana Baltierra Other  
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