Holley O.'s review of

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Complaint Posted 9/10/2020
. 2
. 0
Terrible communication
My original loan officer was TERRIBLE (spent tons of time telling me how much smarter than everyone else he was) and disappeared at some point (no longer works at Loan Depot). No one communicated any of this to me. I had to reach out to Loan Depot many times to learn the status of my refinance, get questions answered, etc. Frequent, ridiculous excuses about lack of contact were the norm: internet was down (several times), phone broke, email never arrived, notary was given wrong address, etc. So unprofessional... all of it! Stressful and ridiculous. Go anywhere else!
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Additional Business Information
Hours   Monday - Friday 8:00am - 6:00pm PST Saturday 8:00am - 3:00pm PST Phone   (888) 337-6888 Address  
Website   http://www.loandepot.com Email   CustomerCare@loandepot.com
Contact   Customer Service Other  
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